Terms of Service

Ownership

Semantix AI owns all rights, title, and interest in and to our software, including all intellectual property rights. Our AI algorithms, machine learning models, and software code are proprietary and protected by copyright, trade secret, and other applicable laws.

Original Development

All software provided through our Service is originally developed by Semantix AI. We do not resell, redistribute, or modify third-party software. Our AI technology is built from the ground up using our own proprietary algorithms and methodologies.

Platform Compliance

Our software integrates with e-commerce platforms through legitimate API connections and standard integration methods. We maintain strict compliance with all platform terms of service and do not violate any third-party intellectual property rights.

Payment Processing

All payments are processed securely through Paddle, our authorized payment processor. By making a purchase, you agree to Paddle's terms of service and privacy policy. We accept major credit cards, PayPal, and other payment methods as available through Paddle.

SaaS Subscription Model

Our AI software is provided as a Software-as-a-Service (SaaS) solution with recurring subscription billing. You are purchasing access to our proprietary AI technology, not a physical product or consulting service. All prices are listed in USD unless otherwise specified.

Subscription Tiers and Pricing

We offer two subscription tiers for our AI-powered semantic search software:

All subscription plans are billed monthly in advance. Overage charges may apply if monthly query limits are exceeded. Enterprise plans with custom pricing and features are available upon request.

Automatic Billing

For subscription-based software access, billing occurs automatically at the beginning of each billing cycle. You may cancel your subscription at any time through your account dashboard or by contacting our support team.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all software subscriptions. If you're not satisfied with our AI software performance, you may request a full refund within 30 days of purchase.

Refund Conditions

To be eligible for a refund:

• Request must be made within 30 days of original subscription purchase
• You must provide a valid technical reason for the refund request
• The software must not have processed more than 10,000 search queries
• You agree to discontinue using our AI software upon receiving the refund

Refund Process

Refund requests should be submitted to support@semantix-ai.com with your subscription details. Approved refunds will be processed within 5-10 business days to your original payment method through Paddle's system.

Non-Refundable Items

• Custom API development work or modifications
• Subscriptions used for more than 30 days
• Renewed subscription fees (unless cancelled before renewal)
• Enterprise license agreements with custom terms

SaaS License Grant

Upon subscription, we grant you a non-exclusive, non-transferable license to use our AI software as a service during your active subscription period, subject to the usage limits specified in your subscription plan.

Permitted Use

You may use our AI software for:

• Implementing AI-powered search functionality in your applications
• Processing search queries through our API
• Integrating our software with your existing systems
• Using our AI algorithms for legitimate business purposes

Usage Restrictions

You may not:

• Redistribute, resell, or sublicense our software
• Reverse engineer, decompile, or attempt to extract our algorithms
• Remove or modify any proprietary notices or branding
• Use the software for illegal or unauthorized purposes
• Exceed the API usage limits specified in your subscription
• Create competing AI search software using our technology

Information We Collect

We collect the following types of information:

• Account Information: Business name, email address, billing information
• API Usage Data: Search queries, performance metrics (anonymized)
• Technical Data: System logs, error reports, API response times
• Communication Data: Support ticket contents and correspondence
• Payment Information: Processed securely through Paddle (we do not store payment details)

How We Use Your Information

• To provide and improve our AI software services
• To process payments and send receipts
• To provide technical support and software maintenance
• To send important service updates and software notifications
• To comply with legal obligations and software licensing requirements
• To enhance our AI algorithms and search performance

Data Processing and Third Parties

We do not sell or rent your personal information. We may share information with:

• Paddle: For secure payment processing
• Cloud Service Providers: For hosting our AI software infrastructure
• Analytics Tools: For software performance monitoring (anonymized data only)
• Legal Requirements: When required by law or to protect our intellectual property

Data Security

We implement enterprise-grade security measures to protect your data and our proprietary AI software. All data is encrypted in transit and at rest, with regular security audits and compliance monitoring.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at support@semantix-ai.com to exercise these rights.

Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted software service. We may perform maintenance or updates that temporarily affect AI software availability.

AI Software Performance

Our AI algorithms are continuously improving but may not be perfect for every use case. Search results and performance may vary based on data quality and implementation factors.

Limitation of Liability

To the maximum extent permitted by law, our liability for any damages arising from your use of our AI software shall not exceed the amount you paid for the specific subscription that gave rise to the claim in the preceding 12 months.

Integration Compatibility

Our software integrates with various platforms through standard APIs. While we maintain compatibility with current platform versions, we cannot guarantee compatibility with all third-party systems or future platform changes.

Software Compliance

Our AI software complies with all applicable software licensing laws, data protection regulations, and industry standards. We maintain compliance with GDPR, CCPA, and other relevant privacy laws.

Platform Integration Compliance

We maintain strict compliance with all third-party platform terms of service and API usage policies. Our software does not violate any platform restrictions or intellectual property rights.

Financial Compliance

All financial transactions are processed through Paddle, which maintains compliance with international payment regulations, anti-money laundering laws, and card network requirements.